Terms and Conditions

Please take note of the following terms and conditions. These Terms and Conditions (“Terms”) establish the Agreement between CILLA TRAVEL LLC (“Agency”) and yourself (including all Travelers on the same booking who share the same household) (“you,” “your,” “yourself” or “Traveler”). This Agreement becomes effective upon your (1) electronic or written signature or (2) payment authorization and remains in effect until terminated in writing by you or the Agency.

These terms are subject to this Agreement and become effective upon your (1) electronic or written signature or (2) payment authorization. They remain in effect until you or the Agency terminates them in writing.

 These terms are subject to c agreement, which becomes effective upon your (1) electronic or written signature or (2) payment authorization and remains in effect until terminated in writing by you or the Agency.

 These terms are subject to change at any time without prior written notice. The effective version of these Terms is located at https://cillatravel.com/terms-and-conditions/

DEFINITIONS

• “Agency” means CILLA TRAVEL LLC.
• “Booking Services” means travel reservation and booking services for Travel Services, which the Agency provides to you under these Terms.
• “Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share the same household under these Terms.
• “Supplier” means any party that provides travel services to any traveler.
• “Terms” means these Terms and Conditions.
• Under these Terms, “Traveler” means you and all other Travelers on the same booking who share the same household.
• “Travel Services” refers to products and services provided by Suppliers, such as hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any leisure, business, or other travel under these Terms.

Please take note of the following terms:

TRAVELERS

• By signing or authorizing payment, you agree to these Terms, which include cancellation policies, on behalf of yourself and any Travelers on the same booking who share your household.
• As the Lead Traveler, you represent all Travelers who share your household.
• By signing or authorizing payment, you confirm to the Agency that you have:
  • Shared these Terms with all Travelers; and
  • You have obtained written confirmation from each Traveler agreeing to these Terms, which you will promptly deliver to the Agency.
• You are responsible for booking, confirming, and paying for all reservations well in advance of travel dates to ensure availability, avoid late-booking fees, and prevent fare increases.
• You acknowledge that these Terms are clearly stated.
• You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.
• If you do not understand any part of these Terms, please get in touch with the Agency for clarification.

AGENCY

• The Agency is a travel advisor that provides booking services (not travel services).
• The Agency reserves the right to correct errors or omissions in pricing or other matters related to your travel booking at any time.

SUPPLIERS

• Suppliers are independent companies that provide you with travel services.
• Suppliers operate under their terms, conditions, and management.
• Your travel documentation identifies each Supplier responsible for providing your Travel Services.
• By paying for Travel Services, you consent to the use of those Suppliers.
• All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier.
• Please read the Supplier terms and conditions carefully. You are responsible for understanding and complying with terms imposed by any Supplier with which you elect to deal, including, without limitation, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding the availability and use of Travel Services.
• You understand that any violation of Suppliers’ terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation results in fees or penalties to the Agency, you agree to cover all such actual costs.
• Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
• Suppliers are not subject to the Agency’s control—they are not employees, agents, representatives, or affiliates of the Agency.
• The agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience, costs, loss, damage, injury, or death to Travelers or Travelers’ companions.
• If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It might continue to provide some or all Travel Services, or it may stop operations completely.
• Other Suppliers may, but are not required to, provide alternative Travel Services.
• Payments to the Agency immediately become the property of the Suppliers, as required by law.
• The Agency is not permitted to refund Suppliers who have declared bankruptcy.
• The Agency has no special knowledge about the financial condition of Suppliers.
• The agency has no liability for recommending a trip credit or a refund.
• All Supplier promotions, incentives, and offers are subject to Supplier availability, which may change at any time without notice.

RATES & INCLUSIONS

• Quoted rates are based on the precise inclusions the Agency provides to you in writing.
• Unless specifically itemized on your travel documentation, rates do not include other Travelers’ costs, fees, or taxes related to:
  • Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes, without limitation; or
  • Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal nature, without limitation.

PERSONAL INFORMATION

Please remember the following information:

You are giving your consent to the Agency and Supplier to use your personal information. This includes conveying certain personal information to third parties to book any Travel Services. The information that may be shared includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and any other information necessary to secure travel arrangements.

The Agency holds no liability for the distribution of your information to any Supplier, or for any failure by the Supplier to protect your personal information.

• You authorize the Agency to retain your personal information for as long as necessary to provide Booking Services and for a reasonable period thereafter for the Agency’s legal or business purposes.

RESERVATIONS & PAYMENT

• You authorize the Agency to charge your credit card, debit card, or other means of payment for all charges associated with your travel booking.
• Traveler payments to the Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.
• Agency payments to Suppliers will be converted at then-current exchange rates between USD and the currency in the Supplier’s country.
• All Supplier prices are subject to change, including changes based on currency exchange rate fluctuations.
• The agency is not responsible for Supplier price changes, currency fluctuations, or surcharges or fees relating to foreign-currency transactions.
• A purchase of Travel Services is only complete once all deposits and other amounts due have been paid and processed and you receive a written booking confirmation.
• If you do not make payments by their due date, suppliers may cancel your booking entirely or partially, which may result in deposits or previous payments becoming NON-REFUNDABLE.
• You are responsible for Supplier price increases, fees, or penalties incurred due to your late payment. The Agency is not responsible for such price increases, fees, or penalties.
• The Agency reserves the right to cancel your booking if the Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in the Agency’s sole discretion.
• If rebooking is requested, the Agency will assist with obtaining any refunds due to rebooking trips (e.g., using future cruise credits), but the Agency may, in its sole discretion, charge a NON-REFUNDABLE FEE for that Booking Service.

CHANGES & CANCELLATIONS

• You agree to comply with Suppliers’ terms and conditions regarding your Travel Services and any changes thereto, and you agree to pay any applicable change or cancellation fees.
• If you change or cancel a reservation or booking, you may be subject to:
  • Agency fees of USD $150.00 per trip,
  • Agency fees of $50.00 per component AND
  • Supplier fees, charges, or penalties.
• NO REFUNDS will apply to any canceled, unused, or partially used Travel Service.
• Hotels may not permit changes to or cancellation of reservations, subject to the terms and conditions of the hotel reservation.
• Notwithstanding the above, you agree to the following cancellation policies of the Agency:
  • ALL DEPOSITS ARE NON-REFUNDABLE
  • NO-SHOW PENALTIES WILL BE CHARGED AT $100.00 PER RESERVATION

NO SHOWS

• Failure to travel or show up for any reservation or booking is considered a “no-show.”
• No-show penalties will be equal to the entire cost of travel, subject to the terms and conditions of Supplier and Agency policies.

REFUNDS, CHARGEBACKS, AND ADJUSTMENTS

• You will deliver any claim for refund or adjustment to the Agency in writing.
• Full details and proof of payment documentation must accompany all claims.
• You may not be entitled to a refund if you change or cancel your travel plans after (1) a confirmation of the booking or (2) payment for a booking.
• Refunds are subject to Supplier terms and conditions.
• Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review the Supplier terms and conditions.
• You waive any right to a chargeback in case of cancellation (except for fraud), including any force majeure event (as described below).
• If you attempt a chargeback, reverse charge, or recollection of a payment already made without the Agency’s authorization, the Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.

ACCOMMODATIONS

• Hotel accommodation is subject to availability at the time of reservation.
• Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, the Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel.
• Amenities such as air conditioning, elevators, bed size, and similar preferences are not guaranteed at all properties. In addition, even if a property has amenities such as air conditioning, elevators, restaurants, bars, fitness facilities, or pools, they are not guaranteed to be operational or available during your stay.
• Reimbursement for lack of amenities is solely the responsibility of the hotel.
• The Agency may elect to act as an intermediary, but it is not responsible for such reimbursement under any circumstances.

AIR TRAVEL

• Most airlines consider a name change to be a cancellation.
• You are responsible for excess baggage fees. Travelers are responsible for confirming airline baggage allowances for all flights.
• International flights may have different requirements than domestic flights.
• Tickets of any kind are payable in full at the time of booking.
• Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to Supplier terms and conditions.
• The Agency is not responsible for any loss, injury, accident, error, or omission that may occur, including, without limitation, schedule changes, additional expenses, delays, and cancellations due to weather conditions, equipment failure or repair, or other matters beyond the Agency’s control.
• You agree to comply with all airline safety guidelines and hold the Agency harmless from any liability due to airline restrictions.
• Additional fees may apply to airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services.
• The Agency cannot guarantee seats in specific locations or next to each other. Seat assignments are strictly based on availability when seats are selected and paid for.
• Airlines retain the right to change aircraft and seat assignments at any time.
• The Agency is not responsible for any changes made by airlines or any additional charges imposed by airlines for changes to seat assignments after selection and payment.

TRAVEL INSURANCE

• The Agency strongly recommends that each Traveler purchases comprehensive travel insurance.
• If you decline to purchase travel insurance that includes coverage for emergency and medical needs while traveling and for travel delays, you assume all personal risk and financial loss if you cancel your travel or incur costs or losses during travel.
• You understand that concerns about or fears of pandemics or epidemics are not covered reasons under some travel insurance policies.
• Insurance policies may exclude coverage for pandemics and epidemics.
• Insurance claims will only be paid for covered matters, as the insurance policy states.
• You hold the Agency harmless for your election not to purchase travel insurance and for any denial of any claim by any insurer for any reason.

TRAVELER CONDUCT

• You are responsible for any damage or loss caused by Traveler’s acts, errors, or omissions.
• You are responsible for full payment for any such damage or loss directly to the Supplier or provider of any Travel Services or goods or services relating thereto.
• You indemnify the Agency for all amounts of any claim made against the Agency, including without limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.
• The Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or otherwise.
• You agree not to hold the Agency, its owners, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.
• Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes:
  • You are a danger to yourself or any other participant;
  • You have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party; or
  • You do not follow any rule, procedure, or instruction of an Authorized Party.
• If you are subject to any determination of an Authorized Party described above:
  • You may be left at any location, city, port, or place any mode of transport stops;
  • You will be solely responsible for all costs relating to your subsequent subsistence, accommodation, or transportation;
  • You will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services and
  • No Authorized Party will have any direct or indirect liability relating to Traveler’s acts, errors, or omissions.
• “Authorized Party” means any Supplier or any of its agents, representatives, or sub-suppliers of Travel Services or goods or services related thereto, including without limitation any ship operator, ship captain, tour operator, tour director, group leader, or crew member.
• You are solely responsible at all times for your baggage and personal items, including items acquired during your travel.

DISABILITIES & SPECIAL NEEDS

• If you have disabilities or special needs requiring non-emergency special services, additional support, or disability accommodations, please advise the Agency before booking.
• If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges.
• Airlines and other Suppliers may charge for additional baggage and may have size restrictions on wheelchairs they can accommodate.
• If you travel with a service animal or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.
• Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs.
• Travel destinations may have limited medical facilities, limited prescription medication availability, and limited means of accommodating disabilities or special needs.
• Please consult your health provider prior to planning or booking your travel.
• The Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Travelers’ disabilities or special needs. However, the Agency is not responsible for suppliers’ failure to meet Travelers’ needs and expectations.

FOOD ALLERGIES

• If you have food allergies or similar conditions that may cause you harm during your travel (“Food Allergies”), please advise the Agency before booking.
• If any Traveler has Food Allergies, each such Traveler:
  • Acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding your travel and
  • Has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies before, during, and following your travel.
• You will not pursue credit card “chargebacks” relating to Food Allergies.

RISK ACTIVITY

• If you engage in any activity that may involve any risk of harm to any person’s health or wellbeing, damage to property, or costs relating to such activity (collectively, “Risk Activity”), you are solely responsible for your decision to engage in, and your involvement with, any Risk Activity.
• You assume all risks and costs relating to and for all causes of action arising from Risk Activity.
• You will not pursue any cause of action against the Agency regarding any Risk Activity.
• You release the Agency from all liabilities, causes of action, and claims relating to any Risk Activity.
• Risk Activity includes without limitation any activity that could reasonably be regarded as inherently dangerous or hazardous or otherwise having the potential to result in costs, damage to property, injury, disability, illness, or death of any person.

TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP

• The Transportation Security Administration (TSA) requires all airline passengers to provide:
  • Secure Flight Passenger Data (SFPD);
  • Full name as it appears on government-issued identification;
  • Date of birth;
  • Gender; and
  • Redress number (if available).
• The name of the Travelers on all reservations and travel documents must match the name that appears on that Traveler’s government-issued identification.
• Traveler is responsible for any fees and expenses incurred due to an incorrect name or the denial of travel resulting from inaccurate or non-matching information.
• Updated information regarding security measures and requirements for air travel is available at tsa.gov. The agency highly recommends that Travelers check this website well before travel.
• All U.S. citizens traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond the Traveler’s date of return.
• Travelers are responsible for confirming and obtaining in advance travel documentation required by any Supplier, including without limitation requirements based on Traveler status, country of origin, destination country, and stops in any other countries.
• Travelers are responsible for confirming and complying with the up-to-date entry and exit requirements of any jurisdiction relating to Travel Services.
• Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may require additional documentation, as required by domestic or international airline Suppliers.
• NO REFUND will be issued for any costs or losses incurred due to Traveler’s failure to obtain or provide travel documentation required by any Supplier.

PASSPORTS, VISAS, AND DRIVER’S LICENSES

• You must be familiar with the laws and rules governing any travel to any country.
• You are responsible for determining the documents needed, acquiring such documentation, and ensuring your passport is up to date and valid to enter or exit any country.
• The Agency may be able to assist you in acquiring the necessary travel documents upon your request.
• However, the Agency is not responsible or liable for your failure to hold visas or documentation or for determining the validity of your passport or any other travel document to enter or exit any country.

ENTRY REFUSAL

• Countries may restrict entry for persons with criminal records.
• You are responsible for understanding all destination entry laws and knowing if you or anyone in your party has a criminal record.
• The Agency does not inquire into Traveler criminal records in the interests of privacy.
• Refusal of entry will not justify cancellation of Travel Services, chargeback, or refund.

PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES

• You are solely responsible for being aware of any restrictions related to pandemics, epidemics, and other travel advisories.
• You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, COVID-19, and other health threats.
• You are aware that certain countries, including the United States, may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the United States or your country of residence.
• You understand destination countries may have limited availability of tests required for return to the United States.
• Screening procedures and restrictions may take place at airports and in public areas.
• Restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains, or other means of transport.
• You are aware that immigration restrictions may be put in place before or during travel that could impede your ability to enter or exit your destination as planned.
• Travelers, including U.S. Citizens, agree to refer to current CDC guidelines, country-specific guidelines, and Supplier requirements regarding health and medical testing and documentation requirements.
• If you fail to comply with current regulations or provide any required testing results or documentation, you may be denied boarding, entry, or return to the United States or your country of residence.
• You are responsible for continually checking the latest CDC and State Department travel advisories, which can be navigated via the following links:
  • S. Center for Disease Control Information
    • https://www.cdc.gov/coronavirus/2019-ncov/travelers
    • https://wwwnc.cdc.gov/travel/notices
  • S. Department of State Information
    • https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
  • CDC and other governmental notices and policies may change before your travel, during your trip, and after you return from travel.
  • Neither Agency nor Suppliers are responsible for Traveler testing or documentation.
  • You understand the inherent risks of choosing to travel.
  • You accept the risks set out above and hold the Agency harmless against any travel restrictions, death, illness, cancellations by Suppliers, financial loss, quarantining rules, or measures put in place at airports or destinations you travel through.
  • You hold the Agency harmless for any financial penalties or fees imposed by Suppliers for cancellations or postponements relating to COVID-19, pandemics, epidemics, natural disasters, accidents, disturbances, or any similar events.
  • You agree not to pursue any credit card charge-back, reimbursement, or legal action against the Agency regarding such penalties or fees.

RESTRICTED PRODUCTS & MATERIALS

• You are responsible for knowledge, comprehension, and compliance with applicable laws in each jurisdiction in which you travel regarding restricted products and other materials, including without limitation laws regarding the possession or use of animals and animal products; plants, fruits, vegetables; soil; cultural artifacts; alcohol; firearms and ammunition; knives and cutting instruments; weapons; explosives; and any other restricted or illegal products or materials.
• You are responsible for knowledge, comprehension, and compliance with applicable laws in each jurisdiction you travel regarding Illegal drugs, substances, and paraphernalia, including prescription or over-the-counter products that may be restricted in some jurisdictions but unrestricted in others (“Drugs”).
  • Local laws may require you to carry medical prescriptions from a qualified physician.
  • Any possession or use of Drugs may result in immediate termination of Travel Services and prosecution by agents or officers of any government authority.

HAZARDOUS MATERIALS

• Federal law prohibits all air passengers from bringing hazardous materials aboard aircraft in their luggage or on their person.
• Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C. 5124 (see https://www.govinfo.gov/content/pkg/USCODE-2009-title49/pdf/USCODE-2009-title49-subtitleIII-chap51-sec5124.pdf).
• Examples include, without limitation, explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals.
• Special exceptions apply for small quantities (up to 70 ounces total) of medical and toilet articles carried in your luggage and certain smoking materials on your person.
• Restrictions on hazardous materials are listed at:

https://www.tsa.gov/travel/security-screening/whatcanibring/all.

• Some foreign airports require airlines to treat passenger cabins with insecticides prior to or during flights. The U.S. Department of Transportation (DOT) provides a list of such requirements at:

https://www.transportation.gov/airconsumer/spray.

• You are responsible for understanding and complying with all hazardous materials and insecticide requirements.
• Please get in touch with your airline or other travel supplier regarding your itinerary and applicable rules.

LIMITATIONS OF LIABILITY

The agency acts as an agent of suppliers and has no control over supplier activities, traveler activities, or the activities of any third party. Traveler agrees that agency has no liability for any direct, indirect, incidental, consequential, special, punitive, or special damages.

This includes liability for property damage, personal harm, physical injury, or death related to any act, error, or omission of any supplier or its owners, employees, contractors, agents, or representatives regarding travel services, delivery or failure to deliver travel services, cancellations, bankruptcy or cessation of operations, or any other matters relating to travel services; or any act, error, or omission of traveler; or any act, error, or omission of any third party.

The Traveler exonerates the agency from all liability as stated above.

If, despite such exoneration, traveler is awarded damages against the agency, such damages will be limited to the total amount of commissions or fees received by the agency for providing booking services under these terms.

• The Agency’s sole obligations and liabilities are as stated in these terms. All other representations and warranties—express or implied, by statute, law, or otherwise—are excluded. Traveler agrees, therefore, that agency has no liability for any direct, indirect, incidental, consequential, special, punitive, or special damages, whether based on contract, tort, strict liability, or otherwise, including without limitation any liability for property damage, personal harm, physical injury, or death relating to any act, error, or omission of any supplier or its owners, employees, contractors, agents, or representatives, negligent or otherwise, regarding travel services, delivery or failure to deliver travel services in whole or part, cancellations, bankruptcy or cessation of operations, or any other matters relating to travel services; or any act, error, or omission of traveler, negligent or otherwise; or any act, error, or omission of any third party, negligent or otherwise.
• The Traveler exonerates the agency from all liability as set out above. If, despite such exoneration, traveler is awarded damages against the agency in law or equity, such damages will be limited to the total amount of commissions or fees received by the agency for providing booking services under these terms.
• The Agency’s sole obligations and liabilities are as stated in these terms. All other representations and warranties—express or implied, by statute, law, or otherwise—are excluded.

ARBITRATION

• If there is a dispute between you and the Agency relating to or arising out of these Terms, the parties will first attempt to resolve the dispute personally and in good faith.
• If personal resolution attempts fail after 60 days following written notice of dispute, the parties will submit the dispute to binding arbitration.
• The arbitration will be conducted as follows:
  • State of SOUTH CAROLINA, County of DORCHESTER.
  • A single arbitrator will conduct the arbitration.
  • Such arbitrator will have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class.
  • The arbitrator shall be bound by applicable and governing federal law and the law of the State of SOUTH CAROLINA, County of DORCHESTER.
• Each party will pay their own legal costs and fees.

FORCE MAJEURE

• No failure or delay in the performance of any obligation under these Terms will be a breach if such failure or delay arises from a force majeure or any cause beyond the reasonable and foreseeable control of Agency, including without limitation acts of God, floods, weather conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, sickness, epidemics, pandemics, quarantines, government interventions, defects in machinery or vehicles, delays or other events (collectively, “force majeure”).
• The Agency is not liable to you and will not provide any refunds caused by delay or non-performance of any obligation under these Terms to the extent any such delay is due to any force majeure.
• If any Suppliers are affected by any force majeure, they may, in their sole discretion, vary or cancel any itinerary or arrangement about your travel without notice.
• If an accident occurs and you seek assistance from us, you will be responsible (financially and otherwise) for all alternative travel arrangements.

GENERAL

• Amendments. These Terms may be amended only in writing by the Agency.
• Assignment. You may not assign any right or obligation under these Terms without the Agency’s prior written consent, which will not be unreasonably withheld or delayed.
• Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or the Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each is cumulative.
• Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law, and the remainder will remain fully in force.
• Relationship of Parties. These Terms do not create an agent relationship, legal-entity partnership, joint venture, or employment relationship between you and the Agency. You have no authority to bind the Agency or incur any obligation on the Agency’s behalf.
• Notices. Notices under these Terms will be in writing and deemed given when the receipt is confirmed to the receiving party’s email or other address provided for notice purposes.
• Counterparts. These Terms may be signed or accepted electronically in multiple counterparts; each will be an original. Together, the counterparts constitute a single instrument.
• Governing Law. These Terms are governed exclusively by the laws of SOUTH CAROLINA without regard to conflict-of-law provisions.
• Further Assurances. The parties will perform any additional acts as necessary to effect these Terms. They will address any unforeseen issues that arise under these Terms in good faith to mitigate any material adverse impact on either party.
• Entire Agreement. These Terms and the Travel Services Agreement are the entire Agreement between Traveler and Agency and supersede all prior written or oral agreements between the parties regarding its subject matter.

FEE STRUCTURE

This Planning Fee Agreement (“Agreement”) and the Terms and Conditions (“Terms”) become effective between CILLA TRAVEL LLC (“Agency”) and you (including all travelers on the same booking) (“you” or “Traveler”) upon your signature (electronic or written), or your payment of Planning Fees, until terminated in writing by you or Agency.

CUSTOM TRAVEL PLANNING FEES

Trip planning fees (“Planning Fees”) for customized travel cover our initial consultation, research, proposal development, revisions to finalize a customized itinerary, booking, managing all components, and support while traveling.

Fees are based on the complexity of the trip.

FEES FOR CUSTOM TRAVEL PLANNING

We suggest one overall trip proposal.

Fees start at $ 300.00 for full trip planning, up to 10 days for two people.

We will charge additional fees of $ 50.00  per person per day.

• Families: Fees start at $500.00 for full trip planning for up to 5 people living in the same household (Two (2) adults and three (3) children 17 and under).
• Thereafter, we will charge additional fees for families of $75.00 per person under 17 and $100.00 per person over 18 living in the same household.
• Proposals for more than one destination will be charged an additional $250.00 per destination.
• Last-minute booking fees will be subject to additional fees of $ 150.00 for trip requests within 30 days of travel—or 90 days if travel is during a national holiday.
• Fees start at $800.00 for Group Trip Management & Set-up per group.
• Fees start at $125.00 per person for group members.
• Fees for complex destination travel research: we will charge $150.00 per destination.
• Fees start at $80.00 per 30-minute call for Individual Trip Assist Service.

HOTELS

We have access to some of the world’s most distinguished premium properties.

Our amenity program may include VIP privileges that enable us to craft memorable and authentic experiences for you.

When you book with us, we make sure you feel like a VIP by upgrading your booking when possible.

You may receive benefits unavailable by direct booking or an online booking engine.

These benefits often include:

• Complimentary Breakfast for two
• Upgrade (on arrival, subject to availability)
• Resort, Food & Beverage, or Spa credit (usually valued at $100.00 per stay)
• Early check-in/check-out (subject to availability)
• If your hotel is not a preferred partner, we may not be able to provide you with additional benefits.

For Hotel-Only Bookings, Planning Fees are as follows:

• $250.00 per reservation when you specify the property, dates, and your desire for preferred partner amenities.
• $300.00 per trip if your request requires our research (including up to 5 hotels in one location).
• $375.00 if you request any hotel booking within seven(7) days prior to departure.
• Urgent or time-intensive requests requiring sourcing options from an extended list of vetted options will be charged an additional $200.00 per person.

For more comprehensive assistance, we can discuss a full-service customized itinerary.

CONCIERGE SERVICES 

Our Trip Planning Fees cover the trip’s logistics, including land arrangements, hotels, trains, transfers, and scheduled activities.

For our Concierge services, such as restaurant or dining reservations, theater tickets, local tours or shore excursions, suggestions for self-guided activities during your leisure time, scheduling of special events, and other

For concierge services, our rates begin at $75.00 per occurrence.

AIRLINE TICKETS

• $ 200.00  per person (international flights only)
• $ 200.00 per person for internattional award travel (charged before airfare research and NON-REFUNDABLE)

OCEAN AND RIVER CRUISES

• $ 300.00 per trip when the traveler specifies the ship and sail date for up to two cruises.
• $350.00 per trip if your request requires our research (including up to 5 cruises with a maximum length of 14 days).
• $0.00 of this fee will be credited back to you as onboard credits.
• Additional fees are required for voyages longer than 15 days and back-to-back voyages (please inquire if applicable).

GENERAL TERMS

All Planning Fees are separate from the cost of your travel.

All Planning Fees and travel vouchers are NON-REFUNDABLE, whether or not you decide to book travel.

This Agreement is separate from your agreements with any travel suppliers, e.g., airlines, hotels, tour operators, cruise lines, and any other suppliers.