Terms and Conditions

FEE STRUCTURE

This Planning Fee Agreement (“Agreement”) and the Terms and Conditions (“Terms”) at become effective between https://cillatravel.com/terms-and-conditions/ CILLA TRAVEL LLC (“Agency”) and you (including all travelers on the same booking) (“you” or “Traveler”) upon your signature (electronic or written), or your payment of Planning Fees, until terminated in writing by you or Agency.

CUSTOM TRAVEL PLANNING FEES

Trip planning fees (“Planning Fees”) for customized travel covers our initial consultation, research, development of the proposal, revisions to finalize a customized itinerary, booking, managing all components, and support while traveling.
Fees are based on the complexity of the trip.

FEES FOR CUSTOM TRAVEL PLANNING

We suggest one overall trip proposal.
Fees start at $ 300.00  for full trip planning, up to 10 days for two people.

Thereafter, we will charge additional fees of $ 50.00  per person, per day.

• Families:  Fees start at $ 350.00  for full trip planning for up to 5 people living in the same household (Two (2) adults, three (3) children 17 and under).
• Thereafter,  for families, we will charge additional fees of $ 75.00 per person under 17 and  $  100.00  per person over 18 and living in the same household.
• Proposals for different destinations will be charged an additional fee of $_200.00_ per destination.
• Last-minute booking fees will be subject to additional fees of $ 150.00 for trip requests within 30 days of travel—or within 90 days if travel is during a national holiday.
  Fees start at $500.00 for Group Trip Management & Set-up per group.
• Fees start at $100.00 per person for group members.
• Fees for complex destination travel research: we will charge $  150.0  per destination_.
  Fees start at $  80.00 per 30-minute call for Individual Trip Assist Service.

HOTELS

We have access to some of the world’s most distinguished premium properties.
Our amenity program may include VIP privileges that enable us to craft memorable and authentic experiences for you.
When you book with us, we make sure you feel like a VIP by upgrading your booking when possible.
You may receive benefits not available by direct booking or through an online booking engine.

These benefits often include:

• Complimentary Breakfast for two
  Upgrade (on arrival, subject to availability)
  Resort, Food & Beverage, or Spa credit (usually valued at $100 per stay)
• Early check-in/check-out (subject to availability)
• If your hotel is not a preferred partner, we may not be able to get you additional benefits.

For Hotel-Only Bookings, Planning Fees are as follows:

• $ 250.00 when you specify property, dates, and your desire for preferred partner amenities.
• $__300.00__ per trip if your request requires our research (including up to 5 hotels in one location).
• $__375.00__ if you request any hotel booking within 7 days prior to departure.
  Urgent or time-intensive requests requiring sourcing options from an extended list of vetted options will be charged  $ 200.00 per person.

For more comprehensive assistance, we can discuss a full-service customized itinerary.

CONCIERGE SERVICES 

Our Trip Planning Fees cover the logistics of the trip and include land arrangements, including hotels, trains, transfers, and scheduled activities.

For our Concierge services, such as restaurant or dining reservations, theater tickets, local tours or shore excursions, suggestions for self-guided activities during your leisure time, scheduling of special events, and other

Concierge services, our rates begin at $ 65.00 per occurrence.

AIRLINE TICKETS

• $ 200.00  per person (international flights)
• $ 200.00  per person for award travel (charged prior to airfare research and NON-REFUNDABLE)

OCEAN AND RIVER CRUISES

• $ 300.00  when the traveler specifies the ship and sail date for up to two cruises.
• $ 350.00  per trip if your request requires our research (including up to 5 cruises with a maximum length of 14 days).
• $0.00 of this fee will be credited back to you in the form of onboard credits.
• Additional fees are required for voyages longer than 15 days as well as back-to-back voyages (please inquire if applicable).

GENERAL TERMS

All Planning Fees are separate from the cost of your travel.

All Planning Fees and travel vouchers are NON-REFUNDABLE, whether or not you decide to book travel.
This Agreement is separate from your agreements with any travel suppliers, e.g., airlines, hotels, tour operators, cruise lines, and any other suppliers.

[2023 Travel Industry Solutions (revised 20-Aug-2023)]