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Legal Information

ONLINE PRIVACY POLICY AGREEMENT

 

CILLA TRAVEL LLC (CILLA TRAVEL) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with CILLA TRAVEL LLC of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point in time CILLA TRAVEL LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to CILLA TRAVEL LLC, and it governs any and all data collection and usage by us. Through the use of WWW.CILLATRAVEL.COM, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that CILLA TRAVEL LLC does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your

 

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

 

In addition, CILLA TRAVEL LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

CILLA TRAVEL LLC may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Why We Collect Information and For How Long

 We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

CILLA TRAVEL LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

CILLA TRAVEL LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from WWW.CILLATRAVEL.COM

CILLA TRAVEL LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.

CILLA TRAVEL LLC uses various third-party social media features including but not limited to Facebook, Instagram, Linkedin, Pinterest and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within CILLA TRAVEL LLC’s control.

Disclosure of Information

CILLA TRAVEL LLC may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service on our website;
  • as necessary to maintain, safeguard and preserve all the rights and property of CILLA TRAVEL LLC.

Non-Marketing Purposes

CILLA TRAVEL LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in CILLA TRAVEL LLC products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

CILLA TRAVEL LLC’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to agent@cillatravel.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. CILLA TRAVEL LLC will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. CILLA TRAVEL LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.

Notice to European Union Users

CILLA TRAVEL LLC’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

CILLA TRAVEL LLC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

 By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email, telephone number or mailing address:

Email: Cilla Travel LLC

Telephone Number: 8433297344

Mailing Address:

CILLA TRAVEL LLC

301 N. Gum Street, Unit 242 Summerville, South Carolina 29483

In 2015, the Federal Trade Commission released their new rules for Disclosure Compliance. These rules are set in place to ensure that readers or viewers of web media (blogs, Youtube videos, etc.) know if the blogger/presenter is sponsored, endorsed, or partnered with a different company. In blog terms, the readers need to know if the blogger is making money by sharing a link or product. In compliance with the FTC guidelines, please assume the following about links and posts on this site: Any/all of the links CILLATRAVEL.com are affiliate links of which I receive a small compensation from sales of certain items.

What are affiliate links?

Purchases are made on external affiliate company websites: When a reader clicks on an affiliate link located on .com to purchase an item, the reader buys the item from the seller directly (not from CILLATRAVEL.com). Amazon and/or other companies pay CILLATRAVEL.com a small commission or other compensation for promoting their website or products through their affiliate program. Prices are exactly the same for you if your purchase is through an affiliate link or a non-affiliate link. You will not pay more by clicking through to the link. I use two main types of affiliate programs: 1. Amazon Affiliate Links CILLATRAVEL.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon properties including, but not limited to, amazon.com. Amazon offers a small commission on products sold through their affiliate links. Each of your purchases via our Amazon affiliation links supports our cause at no additional cost to you. If a blogger links to an Amazon product (with a special code for affiliates embedded in the link), and a reader places an item in their “shopping cart” through that link within 24 hours of clicking the link, the blogger gets a small percentage of the sale. Amazon links are not “pay per click.” If you click on the product link and stay around Amazon and purchase something else, however, I will get commission on that sale. Anytime you see a link that looks like astore.com/… or amazon.com… it can be assumed that it is an Amazon affiliate link. 2. Product Affiliate Links These affiliate links work the same way: if you click the link and buy the product, then the blogger gets a percentage of the sale or some other type of compensation. Things like e-book bundles, e-courses, and online packages are usually affiliate links, as well. Again, prices are not different if you use these affiliate links. You will not pay more by clicking through to the link. These links are not “pay per click”, unless otherwise denoted. What about sponsored content? I do not write sponsored posts. I want to bring you real, unbiased information. However, if a post is sponsored by a company and it is a paid sponsorship, I will disclose this clearly in the beginning of the post.

  1. All Inclusive Vacation – Is a vacation where unlimited food drinks, activities, entertainment and gratuities are included in the cost of your stay. These features are included in the booking price of the resort or cruise. The benefit for travelers is no surprise cost
  2. Group Leader – Any person responsible for promoting and leading a group trip. The group leader is responsible for all marketing and advertisement to attract attendees. At Cilla Travel, people who wish to be group leaders have the potential to receive compensation promoting the trip. The type of compensation depends on the number of people attending of the trip.
  3. Groups Travel – Is defined when 10 or more people travel together and are going to the same location under the same reservation. Generally, they all travel from the same point but not in all cases. When people travel together in groups, vendors such as resorts, cruise lines, even some airlines offer reduced rates for people traveling together using their services. Groups also benefit from receiving amenities that individual travelers don’t have access to. At Cilla Travel, we negotiate with travel and tour providers on your behalf. We handle all the details, so you don’t have to.
    • Cruises – Travelers benefit reduced group rates for 8 cabins (16 people) at the double occupancy rate. The rate for solo travelers will be a percentage higher than they typical double occupancy rate because cruise lines lose money when they don’t book two (2) people in a cabin. They are generally contracted with the travel agency and travel provider.
    • Land Packages – Travelers benefit from reduced group rates for 10 or more rooms at the double occupancy rate (20 people). The single occupancy rate is higher. They are generally contracted with the travel agency and travel provider.
  4. Independent Travel – Travelers who most often design their own itineraries and arrange their own travel plans. Some independent travelers elicit the help of a travel agent to avoid research time. This type consists of solo, couples and micro groups of people consisting of 3 – 9 people. These travelers generally do not travel with structured groups. We we do book independent travel packages that dont meet the threshold to qualify for group incentives. Our signature group travel packages provide super competitive pricing  because we leverage economies of scale (more people) to negotiate lower rates.
  5. Multi-Generational or Multi-Gen Family Travel – Traveling with an extended family such as parents, siblings, kids, grand kids, and assorted family members. This type of travel is becoming more and more popular as people are more dispersed these days. Extended families plan trips to get everyone together, catch up on everyone’s lives, and enjoy each other’s company until the next time!  Large groups of people travel together these days as frequently as every year. Travel becomes an avenue for extended families to vacation together thus creating an enriching assortment of shared experiences.
  6. Small Groups/Land Packages – In some cases vendors do offer promotions for as little as 5 rooms (10 people). These are called flexible groups. Promotional pricing is also provided for these types of groups however, if the number of rooms drops below five (5), the rates revert to the going rate for the remaining rooms.

 

TYPES OF TRAVEL GROUPS

  1. Affinity Groups – In the most general sense, an affinity group is a group of 10 or more family or friends traveling together
  2. Clubs and Associations – Such as Fitness groups, dance groups, wine clubs, motorcycle
  3. Sports Groups – Such as golf clubs, and bowling leagues
  4. Leisure Groups – Such as Faith Based, YMCA, Lodges, Seniors, Veterans associations, Community and non-profits*
  5. Special Events
    • Parties – Anniversaries, birthdays, Superbowl, holidays and other celebrations
    • Reunions – Family Reunions, class reunions, high school, military, sororities and fraternities
    • Destination Weddings
    • Retreats
  6. Business Groups – Such as corporations, meeting planners, professional associations, incentive programs, meetings and training and conferences

 

TRIP PLANNING FEES

Trip planning fees are similar to consultation fees. It is a flat transaction charge for booking a trip segment. We charge trip planning fees to support time spent researching, planning, booking a trip for our clients and for time spend supporting clients during their travel. We consider every trip special. We know that you want to enjoy your trip so we take care of the details for you. We take the hassle out of researching and planning your special trip.  Planning fees help us to do that.  Under certain circumstances (i.e. promos, customer loyalty rewards etc.) we may waive the fee.

TRAVEL PROTECTION

Travel insurance is highly recommended to protect your investment from potential losses. Travel insurance can be helpful should issues arise before or during your vacation: last-minute changes, lost luggage, delayed flights, hotel issues, medical emergencies, etc. Travel protection will be offered to each guest. It is the responsibility of each traveler to accept or decline travel insurance at the time of purchase. For your convenience, we have provided links for travel insurance information and options. Click the following links to learn more:

  1. Allianz Global Assist
  2. Travelinsurance.com
  3. InsuremyTrip.com
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