You should not accept any booking unless you understand and agree with the following terms and conditions of using services performed by CILLA TRAVEL LLC. By accepting a booking(s) you are agreeing to the terms and conditions stated below.
All Inclusive Vacation – Is a vacation where unlimited food drinks, activities, entertainment and gratuities are included in the cost of your stay. These features are included in the booking price of the resort or cruise. The benefit for travelers is no surprise cost
Group Leader – Any person responsible for promoting and leading a group trip. The group leader is responsible for all marketing and advertisement to attract attendees. At Cilla Travel, people who wish to be group leaders have the potential to receive compensation promoting the trip. The type of compensation depends on the number of people attending of the trip.
Groups Travel – Is defined when 10 or more people travel together and are going to the same location under the same reservation. Generally, they all travel from the same point but not in all cases. When people travel together in groups, vendors such as resorts, cruise lines, even some airlines offer reduced rates for people traveling together using their services. Groups also benefit from receiving amenities that individual travelers don’t have access to. At Cilla Travel, we negotiate with travel and tour providers on your behalf. We handle all the details, so you don’t have to.
Cruises – Travelers benefit reduced group rates for 8 cabins (16 people) at the double occupancy rate. The rate for solo travelers will be a percentage higher than they typical double occupancy rate because cruise lines lose money when they don’t book two (2) people in a cabin. They are generally contracted with the travel agency and travel provider.
Land Packages – Travelers benefit from reduced group rates for 10 or more rooms at the double occupancy rate (20 people). The single occupancy rate is higher. They are generally contracted with the travel agency and travel provider.
Independent Travel – Travelers who most often design their own itineraries and arrange their own travel plans. Some independent travelers elicit the help of a travel agent to avoid research time. This type consists of solo, couples and micro groups of people consisting of 3 – 9 people. These travelers generally do not travel with structured groups. We we do book independent travel packages that dont meet the threshold to qualify for group incentives. Our signature group travel packages provide super competitive pricing because we leverage economies of scale (more people) to negotiate lower rates.
Multi-Generational or Multi-Gen Family Travel – Traveling with an extended family such as parents, siblings, kids, grand kids, and assorted family members. This type of travel is becoming more and more popular as people are more dispersed these days. Extended families plan trips to get everyone together, catch up on everyone’s lives, and enjoy each other’s company until the next time! Large groups of people travel together these days as frequently as every year. Travel becomes an avenue for extended families to vacation together thus creating an enriching assortment of shared experiences.
Small Groups/Land Packages – In some cases vendors do offer promotions for as little as 5 rooms (10 people). These are called flexible groups. Promotional pricing is also provided for these types of groups however, if the number of rooms drops below five (5), the rates revert to the going rate for the remaining rooms.
TRIP PLANNING FEES
Trip planning fees are similar to consultation fees. It is a flat transaction charge for booking a trip segment. We charge trip planning fees to support time spent researching, planning, booking a trip for our clients and for time spend supporting clients during their travel. We consider every trip special. We know that you want to enjoy your trip so we take care of the details for you. We take the hassle out of researching and planning your special trip. Planning fees help us to do that. Under certain circumstances (i.e. promos, customer loyalty rewards etc.) we may waive the fee
CANCELLATIONS AND REFUNDS
All payments are non-refundable UNLESS ALLOWABLE by the travel supplier. Purchasing travel insurance is highly recommended to secure your investment. If you should go more than 60 days without any payment whatsoever, your reservations may automatically cancel without notice.
Travel insurance is highly recommended to protect your investment from potential losses. Travel insurance can be helpful should issues arise before or during your vacation: last-minute changes, lost luggage, delayed flights, hotel issues, medical emergencies, etc. Travel protection will be offered to each guest. It is the responsibility of each traveler to accept or decline travel insurance at the time of purchase. For your convenience we have provided links for travel insurance information and options. Click the following links to learn more:
Any changes to a reservation to include passenger name change, or a reduced number of travelers will result in an upfront fee of $50 per person and will be required before any changes are made. This fee is additional to any charges imposed by the vendor. Each passenger is responsible for verifying their personal information before payment is applied, to avoid invoking name change fees if an error is present in your travel documents.
Failure to submit payments by the original final payment date requires our agency to negotiate an extension with the vendor (unless otherwise indicated – i.e. promotions, prepaid). If an extension is granted, a $100 extension fee will be added to your final payment. If the extension is denied, the reservation will result in an automatic non-refundable cancellation.
We require all clients to expressly agree that they will not engage in any attempts to pursue any charge backs with my credit/debit card company/bank if the client’s travel plans change NOT DUE to actions of the travel supplier or the travel agency.
Each passenger is responsible for verifying their personal information before payment is applied. All documentation requirements for passport, visa, vaccination, or other travel requirements for the destinations of travel are the responsibility of the traveler. The traveler should review requirements well in advance of travel to ensure compliance. Passengers who do not meet these requirements will be denied boarding by cruise lines and airlines. CILLA TRAVEL LLC is not responsible for providing documentation and vaccination information.
Our agency provides pricing for quality vacations. We do not reduce our prices to compete with other agencies. We are a Full-Time Agency that believes in quality or quantity. We don’t just book trips; we create experiences. Each quote will include our agency service fee and will be added and collected up front or with your deposit.
CILLA TRAVEL LLC may take photographs or video of its trips and trip participants. Trip participants grant CILLA TRAVEL LLC permission to use such videos or images for promotional or commercial use without payment of any compensation to participant.
For questions regarding the terms and conditions, you may contact CILLA TRAVEL LLC as indicated below.